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Vision

The vision of the company is to be the leading remittance service provider by delivering world-class services and competitive foreign exchange rates to the satisfaction of our customers.

Customer satisfaction and value for money to the customer being our prime objectives, we strive to ensure that service standards are maintained at highest level thereby being the benchmark of the industry.

Mission

To be the most dynamic, innovative and trusted service oriented organization to understand and stand together with our stake holders for the betterment of the society by contributing to its well-being and sustained development.

Our Values

As a financial organization it is our duty to protect the interest of the customers while complying with the strictest regulations locally and internationally. We value the demonstration of integrity, respect and teaming. Customer confidentiality is kept at the forefront and maintains financial discipline at all levels. We believe teamwork is our success story, and our values define who we are.

Our Philosophy

Upholding our Chairman's philosophy of being humble to our roots, special care is given to the lower strata of the society to ensure that they are treated with respect in all the times, with no differentiation in service level, fees and other facilities within the cities and at the remote locations. We believe that when money moves, better things can happen.

Quality Policy

As a customer-oriented organization, quality, safety and reliability are the cornerstone of our business activities. We always give priority for building relationships with customers and strive to improve the standard of services. Al Jadeed Exchange offer special services at all our counters by value additions on our own or jointly with our partners.

Customer Care Policy

In this technology driven age, exemplary customer service is perhaps being the only differentiator for a good remittance service provider. We have a dedicated customer support team consisting of professional bankers from correspondent banks and money transfer service providers who can address issues of customer complaints in their dialects. Our tele-services inform the intra day exchange rate movements to customers so that they can make use of the favourable movements in currency rates and inform remitters and beneficiaries for fund credits.

Compliance Policy

As a socially responsible organization, we have adopted a strong compliance policy with all the regulatory requirements of the AML/KYC norms and practices of Oman. Al Jadeed Exchange has assigned the task of overseeing the implementation of the compliance policy and reviewing the compliance function to a special Compliance Cell. The team will identify and manage compliance risk through all levels of organization. We work closely with Central Bank of Oman and adhere to their guidelines and best practices, safeguarding the industry norms and reputation.

Al Jadeed Exchange realises that the investments we make in systems, services and technology are just part of the way in which we can serve you better. We have a team of experienced bankers of international reputation who are inquisitive by nature and always strives for the excellence and drive out best to set new milestones. Our well trained, customer oriented team of young professionals and efficient back office team is the pillars behind our success. Al Jadeed Exchange LLC is also proud to maintain a strong IT infrastructure with 24/7 customer service hotlines and customer support team. Their commitment to excellence is the strength and stability of everything we do for you.

Times of Oman recognized Al Jadeed Exchange as the best exchange company to offer most competitive exchange rates in the market.

Al Jadeed Exchange has been ranked among the top three most preferred exchanges among the expatriates in Oman, in the customer survey published by the "Oman Establishment of Press, Publications & Advertising."

Our CSR activities

For Al Jadeed Exchange, reaching out to people who needs assistance is part of the values passed down by our leaders. The objective we intend to achieve through our CSR programs aims at developing communities and environment sustainability to create a protected future for the generations to come. Our activity touches a wider footprint through areas like health, education, environment sustainability, etc. We are providing scholarships to students in Oman to pursue their higher education. The company assist people in other countries who require special medical care and provide homes to the less fortunate.

At Al Jadeed Exchange, we are very proud of what we have achieved so far. Always remembering our humble beginning and passion for greater achievement, we set our goals higher and strive to set a benchmark for the industry with our service levels. We always thank the Almighty for our success and in return of our gratitude we have taken several steps to enhance the lively hood of many less fortunate brothers and sisters in Oman and elsewhere. The organization shall continue with its efforts of bringing in better products, processes & services to make it a joyful experience with us.